Email notifications

Whenever a new ticket is created by filling out a widget's contact form, there are 2 possible notification options that vary greatly. Those are available on a per-widget basis.

Direct email

When a form was submitted, we can forward the email directly to a specific email address.

By default, submitted forms are available as ticket within tinydub. But since you received the same message into your (non-tinydub) inbox, you can reply to the customer right from where you usually work with your emails.

If you don't want to use the ticket system that is offered by tinydub, feel free to enable the "Bypass tinydub inbox" checkbox. That way, no ticket is created inside of tinydub, the contact form message is only sent to the specified email address. Again, this can be set on a per-widget basis, so it's not a global setting.

tinydub inbox

To make use of the shared inbox, you must not add an email recipient to the widget's contact form. This way, all form submissions are created as ticket inside of tinydub. That allows you to work in a team, assign tickets, leave internal notes, specify importance, move them to specific folders and so on.

Whenever a new ticket was created, you and your team can be notified. The workspace notification settings will be applied in that scenario.