Whenever a new ticket is created by filling out a widget's contact form, there are 2 possible notification options that vary greatly. Those are available on a per-widget basis. Direct email When a form was submitted, we can forward the email directly to ...
When you receive an email in the tinydub inbox, we will automatically check the validity of the email address. If the email address is valid, it will be green. If you should be cautious in sending a reply, it will be orange, and if you should not reply, i ...
Assistants are only available in the “Advanced” plan.In addition to instant search, customers subscribed to our Advanced plan can create Assistants and assign them to one or more widgets. An Assistant can be trained on multiple data sources and needs to b ...
We’ll soon update this article.
When sending a reply to a ticket, a small “Sending…” status is shown below the message.This status will be removed once the receiving mail server has successfully accepted the message. As a result, it may take up to a minute for the status to clear. You d ...